Retail Customer Service


I can't log in to my account.

Contact us with any issues by email at: websales@kancanusa.com.

How can I change my account information?

You can log into our website using your user ID and password to edit your account information. If you have trouble accessing your account or need additional help, please contact us at websales@kancanusa.com.

How safe is my personal information?

Our site is SSL certified which means your information is handled through a secure server and is digitally encrypted to ensure the utmost security.

What payment options do you offer?

Visa, Mastercard, American Express, and Discover.

Can I store my credit card information on your site and is it safe?

Yes. We use Shopify's payment system which is 100% PCI compliant and secure servers via a processing known as "tokenization" which stores your information on a secure server and only displays an assigned ID.

When do you charge my Credit Card?

Your Credit Card is charged as soon an order has been placed. Any changes to an order will be refunded immediately.

How do I cancel an order?

You may cancel an order at any time before an order ships. We recommend that you contact our customer service for the latest status of your order. We cannot cancel an order once a package leaves our warehouse so please make sure to follow up with our customer service first.

RETURN AND EXCHANGES

What is your return and exchange policy?
  • Merchandise must be returned within 30 days.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached and be returned in original packaging with a copy of the invoice.
  • Refunds do not include any shipping charges.
  • Customers are responsible for all return shipping charges.
  • Once your return is processed, you will receive a refund in the original method of payment. This refund will be equivalent to the amount paid for the returned item.
  • The return process usually takes one to two weeks, including the time of receiving a package at our warehouse, to refund back into your account.
  • Please ship your returns to: 3200 Bandini Blvd, Vernon, CA 90058
SEND ALL RA INQUIRIES TO: websales@kancanusa.com
Do you provide International delivery?

Yes, we offer international shipping. However, shipments outside of the US may be subject to taxes and duties which will increase the final invoice amount. Please contact us for further details at websales@kancanusa.com.

Can I cancel my order?

You may cancel an order at any time before an order ships. We recommend that you contact our customer service for the latest status of your order. We cannot cancel an order once a package leaves our warehouse so please make sure to follow up with our customer service first.

How do I track my order?

If your order has shipped, you will receive a confirmation email that your order has shipped and details on how to track your order.

How is tax calculated in my order?

We do not collect sales or use taxes in any state other than California. Orders shipped to California will be charged a 9% sales tax.


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