• MERCHANDISE MUST BE RETURNED WITHIN 14 DAYS UPON DELIVERY.
    • MERCHANDISE WILL NOT BE ELIGIBLE FOR RETURN AFTER 21 DAYS .
    • RETURNS MADE AFTER 14 DAYS WILL BE ASSESSED A 50% RESTOCK FEE.
    • WE ARE NOT RESPONSIBLE FOR LOST PACKAGES SENT WITHOUT OUR RETURN LABEL AND RMA FORM.
    • NON-DAMAGED MERCHANDISE MUST BE IN ORIGINAL PACKAGING, UNWORN AND UNWASHED.
    • PRINT AND COMPLETE YOUR RMA FORM, AND RETURN IT ALONG WITH YOUR MERCHANDISE.
    • PLEASE RETURN MERCHANDISE WITHIN 5 BUSINESS DAYS OF THE RMA DATE.
    • WRITE YOUR RMA NUMBER OUTSIDE OF YOUR RETURN BOX.
    • MERCHANDISE MUST HAVE ALL TAGS ATTACHED AND BE RETURNED IN ORIGINAL PACKAGING WITH A COPY OF THE INVOICE.
    • REFUNDS DO NOT INCLUDE ANY SHIPPING CHARGES.
    • ONCE YOUR RETURN IS PROCESSED, YOU WILL RECEIVE A REFUND IN THE ORIGINAL METHOD OF PAYMENT. THIS REFUND WILL BE EQUIVALENT TO THE AMOUNT PAID FOR THE RETURNED ITEM MINUS THE RETURN SHIPPING COST.
    • THE RETURN PROCESS USUALLY TAKES ONE TO TWO WEEKS, INCLUDING THE TIME OF RECEIVING YOUR PACKAGE AT OUR WAREHOUSE TO PROCESSING YOUR REFUND.

     

     

                                                     [RESERVED RIGHTS REGARDING RETURNS]

                          KANCAN USA RESERVES THE RIGHT TO SOLELY DEFINE AND LIMIT, REFUSE, AND/OR REJECT RETURNS FROM CUSTOMERS AT ANY TIME DUE TO:

                          AN IRREGULAR OR EXCESSIVE RETURNS HISTORY INDICATIVE OF “WARDROBING;”
                          AN IRREGULAR OR EXCESSIVE RETURNS HISTORY INVOLVING WORN, ALTERED, LAUNDERED, DAMAGED, OR MISSING ITEMS; OR, POTENTIAL FRAUDULENT OR CRIMINAL ACTIVITY.
                          ADDITIONALLY, KANCAN USA RESERVES THE RIGHT TO REFUSE SERVICE TO ANY CUSTOMER OR ENTITY, DUE TO SIMILAR ACTIONS AS NOTED ABOVE. 

                          NON-KANCAN USA ITEMS SENT TO OUR DISTRIBUTION CENTER WILL BE DISCARDED UPON RECEIPT.

                           

                          Returns

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