2019 Shipping & Return Policy
We offer free standard shipping on all online orders, only in the contiguous United States.
Order processing is 1-3 business days. Please allow up to 2 business days (excluding weekends, holidays and sale days) to process your order.
Processing time + Shipping time = Delivery time
Shipping Options & Delivery Times
- Standard: Free | 5-7 Business Days
- Expedite: $10.99 | 1-3 Business Days
PLEASE NOTE THAT USPS DOES NOT SHIP TO P.O. BOX ADDRESS.
KANCAN USA IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
RETURN / EXCHANGE POLICY
- Merchandise must be returned within 14 days upon delivery.
- All customers are responsible for providing their own return labels except for damages.
- Non-damaged merchandise must be in original packaging, unworn and unwashed.
- Returns, including damages, made after 14 days will be assessed a 25% restocking fee.
- Exchanges are applicable for same style and size only.
- For any and all return and replacement inquiries, please email us at firstname.lastname@example.org.
- A return label will be provided ONLY for damaged merchandise.
- After we have received and reviewed your return request, we will sent a Return Merchandise Authorization (RMA) form for approved request.
- Print and complete your RMA form and return it along with your merchandise to our warehouse.
- Please return merchandise within date 5 business days of the RMA.
- Please write your RMA number outside of your return box. Merchandise must have all tags attached and be returned in original packaging with a copy of the invoice.
- Once your return is processed, you will receive a refund in the original method of payment.
- The return process usually takes 1 - 2 weeks, including the item of receiving your package at your warehouse to processing your refund.
- Please note that refunds can take up to 7-10 business days to reflect on your bank account due to varying processing times between financial organizations.
Reserved Rights Regarding Returns
Kancan USA reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to An irregular or excessive return history indicative of “ward-robing,” an irregular or excessive return history involving worn, altered, laundered, damaged, or missing items; or, potential fraudulent or criminal activity. Additionally, Kancan USA reserves the right to refuse service to any customer or entity due to similar actions as noted above. Non-Kancan USA items sent to our distribution center will be discarded upon receipt.